Enviro The Empress Fireplace Insert
| Product Type: | Fireplace Insert Pellet Stove |
| Brand: | Enviro (Sherwood Industries Ltd.) |
| Description: |
Tastefully designed pellet-burning stove provides heating for single family homes. The unit features:
|
| Product Type: | Fireplace Insert Pellet Stove |
| Brand: | Enviro (Sherwood Industries Ltd.) |
| Description: |
Tastefully designed pellet-burning stove provides heating for single family homes. The unit features:
|
Tue, 12/09/2008 - 17:00
We have had the Enviro Flame Empress insert for three years now. It has been very dependable minus a few glitches which we will be calling the factory for. If the power goes out for just a few seconds and turns back on again the pellet stove will continue to operate as normal ( the auger and burner blower continue to operate) but the house hold blower that blows the hot air into the house quits. This causes the unit to get hot and it causes an over temperature safety switch to pop which shuts the fireplace off. My mom who is over 60 then has to slide the heavy fireplace out far enough reach in and reset the safety button. This has been the only main problem with the stove and it heats about a 2000 sq ft cabin in the Payson, AZ area. I will be calling to see if they will correct this problem, but will advise you guys of the outcome.
Mon, 11/03/2008 - 23:29
Folks, Please read the emails below that I have received from my previous post. Sherwood Industries, if you are reading this, you really need to contact me before I file a Chapter 93A against you - if anyone else would like to participate, please email me at seaseeker1@yahoo.com
Email #1
Hi I saw your report on your enviro pellet stove insert
This is all new to me and I purchased one also
I had it installed this past July and fired it up a few weeks ago
It's been a hell of a few weeks
Problems with running the stove on 2,3,4 settings
Can only run it on max burn
I could write a book about all the problems with it but getting smoke
back into my room was the end.
The people I purchased it from were very understanding about it and tried everything
they could do and still no luck
This past Monday they gave me a new stove because of all my problems which was
very nice.'
The past few days I'm burning off the paint stuff running on high
Now the stove gives great heat at high but I can't seem to get a steady flame as the
pellets drop it just about kills the fire totally.
I tried the air settings but can only go up and not down because it's ideal reading is at the
very end of the slide
Don't know what I'm going to do now because I think the people I got it from are going to
flip out about the whole thing
Help Help
Here's another one:
just read your review and am in complete agreement with you. I also purchased two stoves in February of this year, one for my dad and another fort myself, and have had nothing but problems with it. The electrical panels on both stoves seem to keep going out - and now i have no power, no panels and no support. I tried contacting the dealer and he is stating that it is an operator erro(impossible); I tried calling the rep and am getting the run around. I called my towns' building dept. and they are suggesting that I complain to the state. Are you having any luck with Sherwood?
FOLKS, if you buy an Enviro, this is what you will be eventually dealing with. My friend bought a Harmon and it works great. Again, call Sherwood and please consider joining in on a group demand to Sherwood to stand by their product. I will be working on getting a letter together. My email is seaseeker1@yahoo.com
Regards,
Alicia Terenzi
Gloucester, MA
Mon, 03/03/2008 - 14:47
I have had my Enviro Empress for 2 years. It is an unreliable piece of junk. At 12 months old it began to have problems. It has had 4 auger motors replaced, one auger, one exhaust fan and a high limit switch. The stove now has another problem. There is no way to contact the factory. I am replacing the piece of junk with a Quadrafire Mt Vernon. If your looking to buy a pellet stove, don't buy an Enviro or you will be sorry you did.
Mon, 10/06/2008 - 15:33
Hi,
I just read your review because I googled 'envro pellet stove reviews'. I m trying to find out if other people are having the same problem as I am with their Enviro empress insert. I have only had this stove for one heating season - it was installed last December of 2007. I started having problems last March when the fan would blow sporadically. Now this season, there is hardly any air coming out and the heat is going right up the chimmney. The fan only seems to work on high. This stove is a joke as it doesn't even heat up the room and my room is only 300 sq feet! I called Sherwood Industries - phone # (250)652-6080 of Vancouver, Cananda to voice my complaint and they told me to call the local tech support. The dealer who sold it to me doesn't want to deal with the problem. I wouldn't let Sherwood off the hook so fast - call them and demand to speak to a manager. I hope I didn't waste $2300 on a piece of junk! You may contact me at seaseeker1@yahoo.com
Regards,
Alicia Terenzi
Mon, 11/24/2008 - 12:19
Friends of mine have this stove. It was delivered with a faulty control board which would not modulate the heat exchanger fan as the heat level was changed. Eventually the fan just stopped. Now running well since the board was replaced. Any warrantee?
Mon, 12/28/2009 - 19:47
I've had my Empress Insert now for one and a half seasons. It's been pretty reliable but I just had to replace the high limit switch (not a big problem..took 15 mins) but last month they had to replace the daughter board (at least it was still under warranty). Last night the auger stopped, not sure if its just jammed or actually broken. The store I bought it from is coming out tomorrow for a service call. I do have to say, with the right pellets (Barefoot is the best I've used), this stove produces a ton of heat. I've cut my oil bill down from 1,000 gallons to 400 gallons and keep my entire house much hotter than I did before I had the stove. All in all, I like it a lot. I'm just getting concerned that a lot of things seem to be going wrong with it lately. Jury is still out pending this auger problem.
Mon, 03/08/2010 - 08:46
I have an Enviro Insert as well and it just had an auger jam. I bought it in late Dec and it was working fine up until 2 days ago. The tech says that it was bad pellets (too many small ones and too much sawdust). The pellets look pretty much like the ones pictured here. The store that sold me the pellets claims that nobody else has had this problem. I'm not sure if it's the pellets or the stove and I have no way of knowing. The maddening thing is that the tech had to completely disassemble the unit to remove the jam, so it's not something I can do on my own.
Thu, 03/11/2010 - 22:52
Enviro points fingers everywhere, will not admit stove is defective. They will blame pellets, owners, you-name-it. Had auger troubles since Oct "09 cleaning with lazy flame, smoke in my house--> multiple service calls. 36 hours after the last service call, heard the auger clink, noticed LOTS of smoke coming out the exhaust pipe outdoors. Stove failed to shut off, despite a full-on, 6" flames fire in the pellet hopper. Thank God we were home a the time. Service since= abysmal. Enviro hauled the stove away, have been attempting to diagnose the problem--but none can explain how a fire started in the pellet hopper. Instead, they are trying to blame poor pellets, and us--stating stove was dirty (DUH it had just been on fire). Despite the fact stove was vacumed and serviced just 36 hours prior to the Fire. Run, don't walk away from Enviro products---stick with harman or other company w/ better track record.